Appointments System

To make an appointment, please call the surgery on 01386 553346.

It is extremely helpful if you are able to give the receptionist some information about the reason for your call as this enables us to direct you to the correct type of appointment.

To help deal with increased demand we have a range of clinicians who are able to offer appointments.  We have nurses who can treat patients for a wide range of common conditions and are qualified to prescribe from a range of medicines. 

We also have clinical pharmacists who can help with medication queries and management of chronic diseases.

Triage for Same Day Appointments

What is Triage?

The purpose of ‘triage’ is to ensure that all patients are dealt with fairly by an appropriate member of the clinical team and to ensure that problems are dealt with urgently if necessary. Every day we run a service for patients who request an urgent same day appointment. When you request such an appointment the receptionist will offer you a telephone call or face to face appointment with one of our Advanced Nurse Practitioners. You will be asked for your name, telephone number, and a brief description of the problem.

Our Advanced Nurse Practitioners have undertaken specialist training. They deal with same day appointment requests via our triage system. They are able to deal with the majority of presenting problems without reference to a doctor. However, if necessary they will ask a doctor to see a patient. They are able to prescribe the full range of medications. Examples of what our Advanced Nurse Practitioners deal with include:

  • Childhood illnesses
  • Cough, sore throat, earache
  • Stomach pain
  • Diarrhoea and sickness
  • Red eye, stye
  • Rash, skin infections
  • Allergic reactions
  • Cystitis, thrush, vaginal problems
  • Minor injuries, including lacerations, foreign body removal and burns
  • Emergency contraception
  • General health advice

Extended Practice Opening Hours

We provide a range of GP, Nurse and HCA appointments on Weekday mornings between the hours of 7:30am – 8:00am. These appointments are available to book online. If you are booking for a blood test please ensure that it has been requested by a clinician beforehand. Failure to do so will result in your appointment being denied. NHS Health checks are now bookable online.

Extended Access – Evening & Weekend Appointments

In addition to the practice’s normal opening hours, and additional surgery opening times as stated above, you can also book an appointment to see a local clinician in the evenings or on Saturday and Sunday at locations across South Worcestershire.  GP practices are working together to provide extended access appointments to our patients. This means that your extended access appointment may be with a different GP, nurse or based in a different location or practice than you are used to, and some of these appointments are telephone only.  These appointments are pre-bookable by contacting the surgery during our opening times – when calling please ask for an extended access appointment and our receptionists will help you to find a convenient appointment’.

Home Visits

Our doctors typically see four patients at the practice in the time it takes to do a single home visit. For this reason, we ask our patients to come to the practice if at all possible. However, we can visit you at home if your condition means that you cannot attend the surgery. Please ring the surgery 01386 553346 to arrange a visit. Please be prepared to tell the receptionist about your condition so we can visit the most urgent cases first.

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Opening Times

Please select a site

Need to see someone urgently? There are other NHS services locally who may be able to help

Do you have:

 

· A sprain or strain?

· A broken bone?

· A wound infection?

· A minor burn or scald?

· A minor head injury?

· An insect or animal bite?

· A minor eye injury?

· An injury to the back, shoulder or chest?

 

Our local Minor Injuries Unit is the place to go.

 

Visiting the MIU in these circumstances allows staff in A&E to dedicate their time to people with urgent injuries, while staff in the MIU can promptly attend to those that visit them—saving you a potentially long wait.

 

Do you have:

 

· An ache or pain?

· A sore throat?

· A cough, cold or flu?

· An ear ache?

· A skin rash?

· Red eye?

· Cystitis?

· Teething troubles?

 

You should visit a local pharmacist before seeing a GP.

 

Your pharmacist can offer medical advice, as well as over-the-counter medicines for minor illnesses, including colds, coughs or sore throats, aches and pains, skin conditions or allergies, as well as many more.

 

Pharmacists can also refer you to the appropriate help if your symptoms appear to be more serious. Your pharmacist will refer you to your GP, a nurse or other healthcare professional if it is appropriate – so you will not miss out on any level of care by popping in to see them.

 

You don’t need an appointment to visit your local pharmacist, and many pharmacies are open at weekends and until late on weekdays, so paying a visit is one of the quickest, easiest ways to find professional help for minor health conditions.

 

Not sure which service to use?

 

Try NHS 111.

 

If you are feeling ill or have sustained a minor injury, but are unsure of which service would be best to help you, then you can contact 111 to be directed to the appropriate service for your particular needs.

 

You can contact 111 in non-life-threatening situations. You will be asked questions about your symptoms in order to work out exactly what help you need, and then pointed in the right direction.

 

If you need to go to A&E, NHS 111 will book an arrival time for you. This may mean you spend less time in A&E, and can also help to ensure social distancing for vulnerable patients.

 

They may be able to arrange for you to speak to an out-of-hours GP if you need one, and can book an appointment for this, too.

 

You can get help from NHS 111 online or by calling 111. It's available 24 hours a day, 7 days a week – so there is always advice there if you need it.